Background music improved the pharmacy's customer experience

Customer: Carelia Pharmacy/ Ville Oinio

Previously, silence in the pharmacy was sometimes felt to be uncomfortable, and it weakened both the comfort and the sense of privacy. The solution was to purchase an easy-to-use music playback system that allows for versatile background music that is appropriate for the situation. In addition to the silence, the soundscape was occasionally disturbed by external traffic noise, which was also controlled by background music.

The system was implemented quickly and effortlessly, and its control is smooth in everyday life. The background music has improved the atmosphere of the space, increased the customers' experience of privacy, and received a positive reception from the staff.

The investment has been successful and cost-effective.

Pharmacist Ville Oinio recommends the solution especially to pharmacies that want to increase comfort and strengthen the customers' sense of privacy.

Photo: Carelia Pharmacy, Skilux